In an industry as dynamic as hospitality, staying ahead of trends and guest expectations requires continuous growth. Upskilling your team is the key to staying competitive while fostering a culture of excellence. When your staff feels empowered to learn and grow, it...

Every event has unique demands, and your staffing strategy should reflect that. Flexible staffing allows you to adapt to the needs of each occasion—whether it’s a black-tie gala or a bustling conference. With the right approach, flexibility can turn potential...

Hospitality isn’t just about service; it’s about connection. And that’s why emotional intelligence (EQ) is one of the most valuable skills in the industry. From calming an anxious guest to resolving a tricky complaint, EQ enables staff to handle situations with...

The hospitality industry thrives on personal connections, but technology is becoming an indispensable ally in staffing. From scheduling software to digital communication tools, innovations are transforming how teams operate. Take scheduling. Platforms like 7shifts and...

In the world of hospitality, having the right team can make or break the guest experience. But what happens when you don’t? Hiring the wrong staff can lead to more than awkward service—it can damage your reputation, decrease customer loyalty, and cost you financially....

By Noah Parks May is Military Appreciation Month and it’s important to take a moment to remember those that give their lives to serving in the military.  When my Grandfather signed up to fight in the Mediterranean, he said goodbye to the love of his life and his...

By Noah Parks This wonderful month of May is a warm, and green one.  It is a bit wet but that's just the weather in New York City during Spring.  Like Robert Frost wrote, “Nature’s first green is gold”.  And as the world turns green again, we’re reminded as we have...

By Noah Parks  Hospitality is a lifelong pursuit that creates community and camaraderie.  We’re constantly finding new and innovative ways to offer a place for people to relax and feel at home, even when they’re at the “Top of the Rock” or an empty terminal at an...

By Noah Parks It's National Internship Awareness month and HMG+ is proud to support a healthy and growing internship culture.  We welcome a host of interns through various colleges and institutions that bring new life, skills, and ambition to our exciting work.  Being...

By Noah Parks When I was first beginning to bartend in New York City, my mom asked me, “Is the hospitality industry the right option for a career?” To which I emphatically answered, “Yes!”  The hospitality field is a growing one that reaches beyond borders, beyond...

By Noah Parks When I was a kid I always imagined myself as a football player.  I was a young man from the Midwest, bigger, and got along with all kinds of people.  The leaders on the team and in the coaches’ corner looked like me and talked like me.  It was my vision...

By Noah Parks It starts with your first event, restaurant, or other entry-level hospitality position where you develop the ability to anticipate guest needs, plan an effective event, or create a rapport with regular guests.  The hospitality business for HMG+ is so...

By Noah Parks In hospitality, it’s common to put the strength of a recipe against another and feel some kind of way about which one is better, or even the best.  No matter what it started with a nonna or an auntie or a grandma that passed it down.  Some matriarch who...

Hospitality is Revolutionary By Noah Parks It all started as a response to inequity and inequality.  A fist in the air that resonated with people everywhere.  That people will not be oppressed no matter what the platform or the medium people were raising their fist in...

By Noah Parks When I was twelve I’d spent almost every day outside getting into mischief and often getting hurt.  Without fail every scrape and cut was treated with some kind of Band-Aid, and I never was down and out for too long.  During the pandemic the hospitality...

By Noah Parks As we send off January to the history books, we should remember that this month we celebrate one of HMG+’s most cherished practices: Mentoring.  Everyone is always so eager to move forward, make progress, and blaze their trail.  Life does move in one...

By Noah Parks It’s after New Year’s and all the confetti has settled. There’s a lot of people that believe that after the glitz and glam of the Holiday season that there’s “nothing to look forward to”.  And while the after New Year’s blues is real,  I strongly believe...

By Noah Parks Let’s talk about Milk and Cookies.  It’s like a hug.  For me it’s a cold chocolate chip cookie that’s very thin and came from the freezer.  My mom always made gooey cookies that were better frozen to keep their form. Some others like the cakey, fluffy...

By Noah Parks The best part of Thanksgiving is that there is now wrong way to celebrate it.  It’s food and family.  It really doesn’t matter if it’s a family you are related to or that you choose.  As New York City’s staffing solution, HMG+ has facilitated many...

By Noah Parks, By Noah ParksHospitality was already here when the pilgrims landed.  The very prim and proper rules of court and noble life that early explorers brought probably seemed jarring to indigenous people.  Even more foreign would be the idea that anyone owned...