The unpredictability of the hospitality industry makes on-demand staffing a game-changer. Whether you’re managing last-minute events or peak seasons, having access to a skilled team when you need it can save the day. Advantages of On-Demand Staffing Flexibility: Scale...

n hospitality, technical expertise is only part of the equation. Soft skills—like communication, empathy, and teamwork—play a crucial role in creating exceptional guest experiences. Key Soft Skills to Prioritize Empathy: Understanding guest needs and exceeding...

Retaining top talent in hospitality can be challenging, but it’s essential for long-term success. High turnover disrupts operations and impacts guest satisfaction, so investing in retention strategies pays off. Effective Ways to Retain Talent Competitive Compensation:...

Events are the heart of hospitality, but staffing them isn’t as simple as filling a schedule. Event staffing requires a specialized approach because of the unique challenges involved. A successful event is a high-pressure environment where flexibility,...

The decision to hire full-time or part-time staff is one of the most important considerations for hospitality businesses. Each option comes with unique benefits and challenges, and the key lies in understanding which model best suits your operational needs. Full-Time...

In the hospitality industry, the quality of your team is everything. A standout hospitality team doesn’t just meet guest expectations; it exceeds them, creating memorable experiences that turn first-time visitors into loyal customers. But in a competitive market,...

In the fast-paced world of hospitality, crises can arise at any moment—from a sudden power outage to a guest emergency. The ability to handle these situations efficiently is what separates good teams from exceptional ones. Crisis management starts with training your...

Diversity and inclusion aren’t just buzzwords—they’re essential to creating a welcoming, innovative, and high-performing hospitality team. When your workforce reflects a variety of backgrounds, perspectives, and experiences, it enhances the guest experience and...

Hospitality is a seasonal industry, with fluctuating demand during holidays, vacations, and special events. To manage these peaks efficiently, seasonal staffing is an invaluable strategy. Hiring temporary staff allows you to scale your workforce to meet demand without...

In an industry as dynamic as hospitality, staying ahead of trends and guest expectations requires continuous growth. Upskilling your team is the key to staying competitive while fostering a culture of excellence. When your staff feels empowered to learn and grow, it...

Every event has unique demands, and your staffing strategy should reflect that. Flexible staffing allows you to adapt to the needs of each occasion—whether it’s a black-tie gala or a bustling conference. With the right approach, flexibility can turn potential...

Hospitality isn’t just about service; it’s about connection. And that’s why emotional intelligence (EQ) is one of the most valuable skills in the industry. From calming an anxious guest to resolving a tricky complaint, EQ enables staff to handle situations with...

The hospitality industry thrives on personal connections, but technology is becoming an indispensable ally in staffing. From scheduling software to digital communication tools, innovations are transforming how teams operate. Take scheduling. Platforms like 7shifts and...

In the world of hospitality, having the right team can make or break the guest experience. But what happens when you don’t? Hiring the wrong staff can lead to more than awkward service—it can damage your reputation, decrease customer loyalty, and cost you financially....

By Noah Parks May is Military Appreciation Month and it’s important to take a moment to remember those that give their lives to serving in the military.  When my Grandfather signed up to fight in the Mediterranean, he said goodbye to the love of his life and his...

By Noah Parks This wonderful month of May is a warm, and green one.  It is a bit wet but that's just the weather in New York City during Spring.  Like Robert Frost wrote, “Nature’s first green is gold”.  And as the world turns green again, we’re reminded as we have...

By Noah Parks  Hospitality is a lifelong pursuit that creates community and camaraderie.  We’re constantly finding new and innovative ways to offer a place for people to relax and feel at home, even when they’re at the “Top of the Rock” or an empty terminal at an...

By Noah Parks It's National Internship Awareness month and HMG+ is proud to support a healthy and growing internship culture.  We welcome a host of interns through various colleges and institutions that bring new life, skills, and ambition to our exciting work.  Being...

By Noah Parks When I was first beginning to bartend in New York City, my mom asked me, “Is the hospitality industry the right option for a career?” To which I emphatically answered, “Yes!”  The hospitality field is a growing one that reaches beyond borders, beyond...

By Noah Parks When I was a kid I always imagined myself as a football player.  I was a young man from the Midwest, bigger, and got along with all kinds of people.  The leaders on the team and in the coaches’ corner looked like me and talked like me.  It was my vision...