This role is responsible for greeting employees and guests, managing conference room and visitor office reservations and partnering with the facilities team to ensure the senior management office floors run smoothly and the residents have the support needed to work efficiently in an open workspace environment.
An individual in this role will be required to interact with employees, consultants and high profile visitors in a professional and courteous fashion.

RESPONSIBILITIES
Provide Reception Services and Event Support
Greet residents/visitors upon arrival
Direct and escort visitors
Collaborate with onsite security team and share pertinent information
Back up phone support
Answer phones and take messages professionally and promptly
Transfer calls promptly and efficiently
Check emails upon arrival and throughout the day for daily updates on meeting reservations and visitor spaces
Wear the required uniform, appearing neat and professional at all times.
Work with Events team in preparation for all upcoming events
Make conference room, visitor office and workstation room reservations using reservation system
Help residents and visitors find available shared works space and conference rooms.
Partner with the facilities team to monitor rooms for back to back meetings to ensure they are reset as required.
Contact the technology / multimedia team to assist clients with requests for prompt response on last minute requests.

QUALIFICATIONS
Experience managing reservations – knowledge of EMS system a major advantage.
High School Diploma or Equivalent
Ability to communicate effectively with employees of all levels
Experience in an office environment, answering phones or customer service position preferred
High level of customer service skills
Ability to operate basic office equipment and technology
Basic computer skills
Friendly and professional personal demeanor