When it comes to building a reliable hospitality team, managers often face a critical question: should we hire in-house, or work with a hospitality staffing agency? Each approach has its pros and cons, and the right choice depends on your business model, staffing needs, and bandwidth for recruitment and training.

In-House Hiring: Greater Control, More Commitment

Hiring in-house gives you full control over the recruitment process, workplace culture, and long-term development of your team. This is a great option for businesses with a dedicated HR department, well-established training programs, and predictable staffing needs.

However, in-house hiring also means absorbing the full cost of recruiting, onboarding, benefits, and turnover. If your operation faces fluctuating demand or a high volume of short-term bookings, maintaining a full in-house staff can become costly and inefficient.

Staffing Agencies: Built-in Flexibility and Speed

Partnering with a hospitality staffing agency gives you immediate access to pre-vetted, trained professionals—ready to jump in with minimal ramp-up time. This flexibility is ideal for events, seasonal surges, or unexpected gaps in your roster.

At HMG Plus, we don’t just fill roles—we provide fit-for-purpose staff who are trained, reliable, and matched to your exact environment. We act as an extension of your team, helping you scale quickly without sacrificing service quality.

Making the Right Call

If your business needs to scale quickly, respond to seasonal fluctuations, or simply doesn’t have the time or infrastructure to manage hiring in-house, a staffing agency may be your best bet. For consistent, year-round roles with growth potential, combining in-house hires with agency support can give you the best of both worlds.

Still not sure which is right for you? The National Restaurant Association offers useful labor statistics to help guide workforce planning.

Whether you’re looking for a long-term partner or temporary support, HMG Plus is here to help. Contact us to explore flexible staffing strategies that fit your goals.