Forty more people confirm the morning of. It happens more often than anyone plans for, and what you can fix depends entirely on how much time is left.
At eight hours out, you have options. At two, you have fewer, and the ones you have are about redeploying the team you already have rather than adding to it.
This playbook breaks it down by hour — what to call, who to call, and which parts of service to protect first when the numbers move. Written from the situations our team handles most often during peak season.
