Hospitality News
How to Build a Standout Hospitality Team in a Competitive Market
In the hospitality industry, the quality of your team is everything. A standout hospitality team doesn’t just meet guest expectations; it exceeds them, creating memorable experiences that turn first-time visitors into loyal customers. But in a competitive market,...
Crisis Management in Hospitality: Preparing Your Team for the Unexpected
In the fast-paced world of hospitality, crises can arise at any moment—from a sudden power outage to a guest emergency. The ability to handle these situations efficiently is what separates good teams from exceptional ones. Crisis management starts with training your...
The Role of Diversity and Inclusion in Building Exceptional Hospitality Teams
Diversity and inclusion aren’t just buzzwords—they’re essential to creating a welcoming, innovative, and high-performing hospitality team. When your workforce reflects a variety of backgrounds, perspectives, and experiences, it enhances the guest experience and...
How Seasonal Staffing Can Save Your Hospitality Business
Hospitality is a seasonal industry, with fluctuating demand during holidays, vacations, and special events. To manage these peaks efficiently, seasonal staffing is an invaluable strategy. Hiring temporary staff allows you to scale your workforce to meet demand without...
The Art of Upskilling: How Training Can Transform Your Hospitality Team
In an industry as dynamic as hospitality, staying ahead of trends and guest expectations requires continuous growth. Upskilling your team is the key to staying competitive while fostering a culture of excellence. When your staff feels empowered to learn and grow, it...
Flexible Staffing: The Secret to Stress-Free Events
Every event has unique demands, and your staffing strategy should reflect that. Flexible staffing allows you to adapt to the needs of each occasion—whether it’s a black-tie gala or a bustling conference. With the right approach, flexibility can turn potential...
Why Emotional Intelligence is a Must-Have in Hospitality
Hospitality isn’t just about service; it’s about connection. And that’s why emotional intelligence (EQ) is one of the most valuable skills in the industry. From calming an anxious guest to resolving a tricky complaint, EQ enables staff to handle situations with...
How Technology is Revolutionizing Hospitality Staffing
The hospitality industry thrives on personal connections, but technology is becoming an indispensable ally in staffing. From scheduling software to digital communication tools, innovations are transforming how teams operate. Take scheduling. Platforms like 7shifts and...
The Hidden Costs of Hiring the Wrong Staff in Hospitality
In the world of hospitality, having the right team can make or break the guest experience. But what happens when you don’t? Hiring the wrong staff can lead to more than awkward service—it can damage your reputation, decrease customer loyalty, and cost you financially....
More Than a 3-Day-Weekend
By Noah Parks May is Military Appreciation Month and it’s important to take a moment to remember those that give their lives to serving in the military. When my Grandfather signed up to fight in the Mediterranean, he said goodbye to the love of his life and his...
Asian-American and Pacific Islander Heritage Month
By Noah Parks This wonderful month of May is a warm, and green one. It is a bit wet but that's just the weather in New York City during Spring. Like Robert Frost wrote, “Nature’s first green is gold”. And as the world turns green again, we’re reminded as we have...
Our Community
By Noah Parks Hospitality is a lifelong pursuit that creates community and camaraderie. We’re constantly finding new and innovative ways to offer a place for people to relax and feel at home, even when they’re at the “Top of the Rock” or an empty terminal at an...
Intern Like a Boss
By Noah Parks It's National Internship Awareness month and HMG+ is proud to support a healthy and growing internship culture. We welcome a host of interns through various colleges and institutions that bring new life, skills, and ambition to our exciting work. Being...
Hospitality for Life!
By Noah Parks When I was first beginning to bartend in New York City, my mom asked me, “Is the hospitality industry the right option for a career?” To which I emphatically answered, “Yes!” The hospitality field is a growing one that reaches beyond borders, beyond...
Representation Matters
By Noah Parks When I was a kid I always imagined myself as a football player. I was a young man from the Midwest, bigger, and got along with all kinds of people. The leaders on the team and in the coaches’ corner looked like me and talked like me. It was my vision...
The First Step of Service
By Noah Parks It starts with your first event, restaurant, or other entry-level hospitality position where you develop the ability to anticipate guest needs, plan an effective event, or create a rapport with regular guests. The hospitality business for HMG+ is so...
Women Leaders Rule
By Noah Parks In hospitality, it’s common to put the strength of a recipe against another and feel some kind of way about which one is better, or even the best. No matter what it started with a nonna or an auntie or a grandma that passed it down. Some matriarch who...
Hospitality is Revolutionary
Hospitality is Revolutionary By Noah Parks It all started as a response to inequity and inequality. A fist in the air that resonated with people everywhere. That people will not be oppressed no matter what the platform or the medium people were raising their fist in...
Pandemic Makes Positive Change Permanent
By Noah Parks When I was twelve I’d spent almost every day outside getting into mischief and often getting hurt. Without fail every scrape and cut was treated with some kind of Band-Aid, and I never was down and out for too long. During the pandemic the hospitality...
Mentorship Matters
By Noah Parks As we send off January to the history books, we should remember that this month we celebrate one of HMG+’s most cherished practices: Mentoring. Everyone is always so eager to move forward, make progress, and blaze their trail. Life does move in one...