The corporate lifestyle is changing everyday, and now more than ever it is essential that employees experience the highest level of hospitality and care. As the Director of Corporate Concierge, you will become responsible for creating and maintaining an exceptional workplace environment through engagement management and retention services. Throughout your role, you will excel at establishing a warm, welcoming and professional atmosphere for all guests and tenants. With hospitality at the forefront of mind, the candidate will act as a guide and leader to others, and will be knowledgeable on a range of employee needs.

HOW YOU MAKE AN IMPACT
Lead and implement employee engagement structures and foundations
Regulate all guest interactions with the highest level of hospitality and professionalism
Assume full responsibility for employee engagement and satisfaction
Oversee all guests inquiries in connection with hospitality and amenity services
Create and coordinate subordinate training and tasks
Proactively and efficiency manage end to end workplace operations
Delegate all employee feedback, offering comprehensive solutions
Develop and organize in-house and virtual affairs
Define, implement and revive operational SOPs for the community to create higher levels of guest contact and service operation
Launch employee engagement campaigns to boost employee morale
Direct structure for all employee requests and inquiries
Drive employee satisfaction by role modelling core company values
Manage office services by ensuring operations and procedures are organized and correspondences are controlled
Manage conference rooms including all catering management
Establish employee retention by delivering utmost service excellence
Supervise any catering, audio visual and equipment requirements for events

WHO YOU ARE
An experienced professional in managing concierge services
Hotel and Hospitality experience preferred
Bachelor’s degree
Friendly and professional personal demeanor
Strong-established corporate background